Team
Management

About Karen Rubel
Her work experiences includes working for Independent/Captive Agencies as a Customer Service Representative, her current role as an Executive Director for over 25 years, and with Dairyland Insurance Companies as an Underwriter/Accounting Supervisor for 9 and a half years.
She was presented with the Travelers South Central Region 2011 High Achievers Award for her outstanding performance.
Karen was a volunteer fire fighter for the San Marcos Fire Department, Manchaca Volunteer Fire Department, and Leander Fire Department. With the Leander Fire department, she was a member of the board of directors for several years, an EMT, and Engineer before leaving.
She also volunteered with the Travis County Brown Santa Program for about 10 years and served on the board for several years.
Karen and her family have been part of the Texas Longhorn Association since 2007. The family shows and raises Texas Longhorns.
Karen has been married to her husband Brian since 1987 and they have one child.
Agents

About CP Sterns
C.P. lives in the Lake Travis area along with his wife Melissa. Their 2 children, Daniel and Michelle, are both attending college. He was born in Dallas and graduated from the University of Texas with a degree in finance.
C.P.’s favorite hobbies are spending time at his ranch and playing basketball at the downtown YMCA.

About Johnson Turk Hill
Compass Bank secured the rights to the Compass Insurance name in 1994. Turk then renamed his agency Intrust Insurance Agency.
Today, Turk continues his great tradition of providing clients with an unmatched level of service, integrity, and professionalism. Turk’s association with American Casualty Insurance Agency means that he can also provide his clients with a wide array of quality insurance carriers to satisfy almost any insurance need.

About Jeannie Mutchler
She has been married to her husband Jason since 1985, who retired from the Austin Police Department. They have two children and 4 wonderful grandchildren.
Jeannie’s hobbies are spending time with her grandchildren and husband, their ranch, and UT football.

About Gary Raley
Prior to entering the insurance business, he spent nine years in construction as a licensed journeyman electrician.
Gary has a Bachelor of Applied Arts & Sciences in Occupational Education from Texas State University.
He has been married for 33 years, has two grown children, and enjoys hunting and fishing in his free time.

About Erica Barrera
Erica has five years’ experience working in public schools. In 2015, Erica decided to become an insurance agent with American Casualty. She is eager to provide great service and experience to her clients.
Account Managers

About Patty Valencia
Patty and her family moved to San Antonio, Texas in 2013 and have made San Antonio, Texas their new home. Patty is a proud Marine wife and has two children one in college and the other in Junior High. When not at work, you will find Patty pounding the streets of San Antonio, as she participates in half and full marathons throughout the year.

About Pam Baer
Native Nebraskans, Pam and her husband, Gary, now reside in Kearney. They have three sons who live in San Antonio, Kansas City, and Ohio. They also have four grandchildren. Pam and Gary enjoy their Harley and going to jeep jamboree’s. They are avid NASCAR fans and plan to introduce their grandsons in Kansas City to the excitement of car racing.

About Lisa Thomas
Lisa earned a Bachelor of Arts in English from Sam Houston State University and spent a number of years in the teaching profession before beginning her career in insurance with State Farm. Lisa obtained her Certified Insurance Service Representative (CISR) distinction in August 2014. Since then she continues her education to keep up with changes in the industry.
Lisa’s husband works construction and has a daughter and son. She has three grandsons that she loves spending time with and spoiling.
She enjoys traveling with her husband, Kelly, spending time with her family, and “retail therapy” when she has time away from work.

About Isabel De Los Reyes
In 2004, Isabel received her insurance license and got promoted to Personal Lines Assistant. Shortly after that, she became a Personal Lines Account Manager. After 21 years of working at the same agency, she decided to move to San Antonio to continue working as a Personal Lines Account Manager with American Casualty Insurance Agency.
Isabel has six children and enjoys spending as much quality time as possible with them.

About Brittnee Dow
Brittnee and her family love to go fishing, hiking and just being outdoors. They also enjoy attending church and being involved with their church community.
Accounting

About Isabel Rosas
Following a twelve-year stint working in accounting for a large California packaging company, Isabel and her family moved to Texas in 2008 and Isabel join the ACI team in 2009.
Isabel and her husband have three children, a beautiful daughter Lety, and two sons, Fernando, and Angel. Fernando and Angel are avid soccer players and Isabel is their number one fan.
Isabel and her family live in Leander, Texas.