Team

Karen Rubel is the Executive Director to the Owner Ralph Nannola and Vice President Lisa Nannola at American Casualty Insurance Agency. She has been employed with American Casualty since August 2000 and has been in the insurance industry since 1979.

Her work experiences includes working for Independent/Captive Agencies as a Customer Service Representative, her current role as an Executive Director for over 25 years, and with Dairyland Insurance Companies as an Underwriter/Accounting Supervisor for 9 and a half years.

She was presented with the Travelers South Central Region 2011 High Achievers Award for her outstanding performance.

Karen was a volunteer fire fighter for the San Marcos Fire Department, Manchaca Volunteer Fire Department, and Leander Fire Department. With the Leander Fire department, she was a member of the board of directors for several years, an EMT, and Engineer before leaving.

She also volunteered with the Travis County Brown Santa Program for about 10 years and served on the board for several years.

Karen and her family have been part of the Texas Longhorn Association since 2007. The family shows and raises Texas Longhorns.

Karen has been married to her husband Brian since 1987 and they have one child.

C.P. began his insurance career in 1995 after several years in the construction industry. He’s been working at American Casualty since 2001.

C.P. lives in the Lake Travis area along with his wife Melissa. Their 2 children, Daniel and Michelle, are both attending college. He was born in Dallas and graduated from the University of Texas with a degree in finance.

C.P.’s favorite hobbies are spending time at his ranch and playing basketball at the downtown YMCA.

Turk Hill began his extensive career in the insurance business with Employers Casualty Insurance Company in 1965. Turk remained with Employers until 1989 when he opened his own insurance agency, Compass Insurance and Financial.

Compass Bank secured the rights to the Compass Insurance name in 1994. Turk then renamed his agency Intrust Insurance Agency.

Today, Turk continues his great tradition of providing clients with an unmatched level of service, integrity, and professionalism. Turk’s association with American Casualty Insurance Agency means that he can also provide his clients with a wide array of quality insurance carriers to satisfy almost any insurance need.

Jeannie Mutchler has been in the insurance industry for over 30 years and joined American Casualty Insurance in 1999 and has been an agent with them since 2003. Jeannie is a licensed Property and Casualty insurance agent and has been a Texas Monthly Five Star Auto and Home Agent for the past three years.

She has been married to her husband Jason since 1985, who retired from the Austin Police Department. They have two children and 4 wonderful grandchildren.

Jeannie’s hobbies are spending time with her grandchildren and husband, their ranch, and UT football.

Gary Raley began his career in the insurance business on May 1, 1989 with Employers Insurance of Texas. When Employers Insurance of Texas went out of business in October of 1990, he moved to Farmers Insurance Group and spent 27 years there. Eventually, he decided to start writing with American Casualty Insurance Agency.

Prior to entering the insurance business, he spent nine years in construction as a licensed journeyman electrician.

Gary has a Bachelor of Applied Arts & Sciences in Occupational Education from Texas State University.

He has been married for 33 years, has two grown children, and enjoys hunting and fishing in his free time.

Erica Barrera is a licensed insurance agent with American Casualty Insurance Agency. She started working for American Casualty Insurance when she was in high school as a front desk receptionist and helped out the customer service department. She continued to work for American Casualty Insurance while she attended college. Erica graduated from Texas State University in 2009 with a Bachelor of Science in Communication Disorders. She continued to further her education and graduated from Abilene Christian University in 2013 with a Master of Science in Communication Disorders.

Erica has five years’ experience working in public schools. In 2015, Erica decided to become an insurance agent with American Casualty. She is eager to provide great service and experience to her clients.

Patty Valencia’s commercial insurance experience began over 15 years ago in Southern California. Patty Valencia has worked for large risk management companies in California and has been exposed to many types of insurance carriers as well different types of clients from hospice accounts, nonprofits, truckers, museums, contractors, distributors, and manufactures to name a few. Patty is also bilingual and speaks fluent Spanish.

Patty and her family moved to San Antonio, Texas in 2013 and have made San Antonio, Texas their new home. Patty is a proud Marine wife and has two children one in college and the other in Junior High. When not at work, you will find Patty pounding the streets of San Antonio, as she participates in half and full marathons throughout the year.

Prior to switching her career to insurance, Pam was a Business Manager for an alcohol and drug treatment center in the Midwest. She has been in the insurance industry since 1986 when she began working for R. N. Jones Agency, Inc. in Harlingen, Texas. Harlingen is near the Mexican border and on the Gulf coast which presents many special needs for clients. The complexity of writing in this location has provided her with extensive knowledge in working with excess & surplus lines markets. This knowledge was extremely helpful during a brief return to Nebraska from 2003 to 2007 where she worked with difficult to place accounts. During that period, she worked accounts in Nebraska, Colorado, South Dakota, Minnesota, and Missouri that were strictly meat processors. In 2007, she returned to her position at the Harlingen agency where she has been until a move back to Nebraska in 2015.

Native Nebraskans, Pam and her husband, Gary, now reside in Kearney. They have three sons who live in San Antonio, Kansas City, and Ohio. They also have four grandchildren. Pam and Gary enjoy their Harley and going to jeep jamboree’s. They are avid NASCAR fans and plan to introduce their grandsons in Kansas City to the excitement of car racing.

Lisa Thomas is a Personal Lines Account Manager with American Casualty Insurance Agency. She has been a member of the staff since May 2013.

Lisa earned a Bachelor of Arts in English from Sam Houston State University and spent a number of years in the teaching profession before beginning her career in insurance with State Farm. Lisa obtained her Certified Insurance Service Representative (CISR) distinction in August 2014. Since then she continues her education to keep up with changes in the industry.

Lisa’s husband works construction and has a daughter and son. She has three grandsons that she loves spending time with and spoiling.

She enjoys traveling with her husband, Kelly, spending time with her family, and “retail therapy” when she has time away from work.

Isabel De Los Reyes was born and raised in San Benito, a small town in South Texas. At the age of 18, she started working at a local insurance agency as a file clerk and receptionist.

In 2004, Isabel received her insurance license and got promoted to Personal Lines Assistant. Shortly after that, she became a Personal Lines Account Manager. After 21 years of working at the same agency, she decided to move to San Antonio to continue working as a Personal Lines Account Manager with American Casualty Insurance Agency.

Isabel has six children and enjoys spending as much quality time as possible with them.

Since 2017, Brittnee has been a licensed agent and has had the honor of working with some of the biggest auto insurance companies in the U.S.

Brittnee and her family love to go fishing, hiking and just being outdoors. They also enjoy attending church and being involved with their church community.

Isabel Rosas is a vital member of the American Casualty business department. Isabel is involved primarily with accounting, but she also manages a whole range of other administrative responsibilities.

Following a twelve-year stint working in accounting for a large California packaging company, Isabel and her family moved to Texas in 2008 and Isabel join the ACI team in 2009.

Isabel and her husband have three children, a beautiful daughter Lety, and two sons, Fernando, and Angel. Fernando and Angel are avid soccer players and Isabel is their number one fan.

Isabel and her family live in Leander, Texas.